Limited Lifetime Warranty Policy Warranty only covers Nostrum manufactured products. (Distribution products are covered under original manufacturer’s warranty.) This policy is in force for products delivered after 01/01/2021. Warranty explicitly excludes the cost of labor for product installation and removal, diagnostics, or troubleshooting. Warranty does not cover items that have been tampered with, misused, improperly installed, or used in an improper application. Warranty may not apply to shipping damages. Warranty covers manufacturing defects: Damaged upon opening, not including shipping damages Broken connector Terminal loose Damaged or missing O-rings, combustion seals, or spacers Logs, tune files, and diagnostic results will be required before product is returned for the warranty replacement of all of Nostrum’s products. If a Nostrum product is assumed to have failed and sent in for a warranty claim, an inspection and performance test will be performed. If no fault is found there will be a Service Charge of $125.00 applied before the component is returned. Nostrum will replace at no charge any Nostrum product that is deemed under warranty. Warranty is non-transferable and limited to original purchaser for vehicle application. Customer must fill out Nostrum’s Return Material Authorization Form completely including product serial number for return to be accepted. Warranty applies only to items purchased directly through Nostrum High Performance or an authorized Nostrum High Performance Retailer or Distributor. Nostrum High Performance products purchased through authorized Retailers/Distributors are to be returned to and refunded by the retailer. Customer may be responsible for any shipping charges that may occur. In the case that a product is deemed defective and covered under warranty, Nostrum High Performance will pay ground shipping back to the customer. Apparel (T-Shirts, hats, etc.), mugs, and decals are not covered by this policy. Warranty is determined solely by Nostrum High Performance, and all product claims are to be inspected according to Nostrum High Performance standards.
